PhonePe Frequently Asked Questions
Find answers to common questions about PhonePe account management, transactions, and troubleshooting
How to delete PhonePe history?
To delete your PhonePe transaction history, go to the 'History' section in the app, select the transactions you want to remove, and use the delete option. Note that this only removes local display - complete deletion may require contacting customer support.
How to change UPI PIN in PhonePe?
Open PhonePe → Go to 'My Money' → Select your bank account → Choose 'Change UPI PIN' → Verify with debit card details → Set new 4-6 digit UPI PIN.
How to delete PhonePe account?
Contact PhonePe customer care to request account deletion. You'll need to verify your identity, and the process may take 5-7 business days. Ensure all pending transactions are completed before deletion.
How to delete PhonePe transaction history?
While you can clear displayed history from the app, complete transaction record deletion requires formal request to PhonePe support due to regulatory requirements for financial records maintenance.
How to check CIBIL score in PhonePe?
Navigate to 'Insurance & Wealth' section → Select 'Check CIBIL Score' → Complete KYC verification → View your credit score. This service is provided through PhonePe's partner platforms.
How to reset UPI PIN in PhonePe?
If you forgot your UPI PIN, initiate a transaction → Select 'Forgot UPI PIN' → Verify with last 6 digits of debit card and expiry → Create new UPI PIN → Confirm the change.
How to add bank account in PhonePe?
Go to 'My Money' → Tap 'Add Bank Account' → Select your bank from list → Verify account via UPI or net banking → Set up UPI PIN for transactions.
How to delete transaction history in PhonePe?
Swipe left on individual transactions in history tab or use bulk selection to remove multiple entries. For permanent deletion from servers, contact customer support with valid reason.
How to remove bank account from PhonePe?
Visit 'My Money' → Choose the bank account → Select 'Remove Bank Account' → Confirm removal. Ensure no pending transactions are linked to that account before removal.
How to change primary account in PhonePe?
Go to 'My Money' → Tap on the bank account you want to set as primary → Select 'Set as Primary Account' → Confirm the change. This account will be used for default transactions.